if you have a grievance, you can reach out to our Support Team for assistance.
| Designation | Contact Person Name | Physical Address | Contact No. | Email ID | Working Hours |
|---|---|---|---|---|---|
| Customer Care | Mr. Mudit Chopra | 611, 6th Floor, The Lenora Business Hub, Besides Naveli Hospital, In front of St. Thomas School, New Citylight, Surat- 395007 | +91-99985-40225 | okanecapitalresearch@gmail.com | Monday – Saturday 10:00 am to 06:00 pm |
| Head of Customer Care | |||||
| Compliance Officer | |||||
| CEO | |||||
| Principal Officer |
The above mentioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI. For more details, go here
I . We aim to resolve all grievances within 21 working days from the date of receipt.
2. If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).
3. In case you are unsatisfied with the resolution provided through our support or the SCORES Platform. You can access the ODR Portal (Online Dispute Resolution).
Customer Grievance Mechanism :
In case of any complain or query:
Please contact our compliance officer Mr Mudit Chopra, email id okanecapitalresearch@gmail.com and phone no +9199985-40225
You may also approach CEO/ partner/ RA- Mr Smit Doshi -9924529411
In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.sebi.gov.in or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI office on Toll Free Helpline at 1800 22 7575/ 1800 266 7575. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link:
https://play.google.com/store/apps/details?id=com.sebi&pcampaignid=web_share
ODR Portal could also be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link – https://smartodr.in/